Returns & exchanges
I don’t accept returns, exchanges or cancellations. However, should you face any problems with your order, please contact me at firstname.lastname@example.org
Returns & exchange details
Due to the digital nature of the listing, all sales are final and no refunds will be given.
It is highly recommended that you keep a backup file of designs that you have purchased.
If you change your mind on the purchased design, one exchange is permitted with our pre-made designs that are readily available on our shelf.
At the moment we only accept Paypal checkout as the preferred payment method. However, should you wish to make payment via fund transfer, you may do so to the bank account number below:
RHB Bank Berhad: 11406200243849
Our digital template designs are instant downloads. Once payment is confirmed, you will receive an email with a download link containing the zip file of your digital downloads.
Pre-made designs are generally ready within 1 -2 business days, additional time may be needed if changes or customizations (beyond name & color) are needed. A proof is provided for your approval & proofing before the final design files are delivered.
Turn around times on CUSTOM design work is approximate and may vary upon current workload by 1-3 weeks from the delivery date noted on the listing.
Payment for custom work is due before work on your design begins. If any deposit was made it will be subtracted from your total invoice. For pre-made template designs, a preview is available for a small fee that is applicable towards the template purchase.
A project will be considered abandoned if we have not heard from you in 40 days. You will not have the rights to use any of the design work that was sent to you, unless the project was paid in full. If we have not heard from you and you contact us after the 40 day abandonment, a start up fee may apply to your project.
File delivery will be sent via a download link to your email address. Please download & backup your files promptly, the link will be active for a minimum of 60 days.
Should you have any questions about our digital download please get in touch with us at email@example.com
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